Delivery & Returns

Don't miss out!
For delivery in time for Christmas please order by 1pm AEDT 18th December for Australian customers, and 1pm AEDT 13th December for International customers.

This document sets out the Terms & Conditions of purchasing on Sunburn.com.au. All rates are in Australian dollars (AUD).
Sunburn reserves the right to reject the returns of goods which are not returned in accordance with our Delivery and Returns Policy.
Sunburn cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Sunburn Retail Store or Sunburn.com.au
If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Service on 1300 575 620.

Delivery

Australian Customers

Postage Charges
FREE POSTAGE for Beach Club babes worldwide.
For non Beach Club members, orders $49.99 and under will incur a $7.50 delivery fee.

Delivery Timeframes
Order before 1pm (AEST) to receive your order within 3-5 working days. Non-metro areas may add an additional day to the delivery timeframe. Australian orders are shipped with StarTrak couriers. Track your order here.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
PLEASE NOTE: Sunburn Swimwear does accept online orders for Christmas Island. Should you wish to make an order with a delivery address in that location please contact Customer Service on 1300 575 620.

Delivery Address
Please provide an address where you will be located during office hours as StarTrack require a signature upon delivery. If a business address is provided, StarTrack requires the business and receivers’ names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Sunburn is unable to amend delivery location or redirect your order.

International Customers

Postage Charges
FREE POSTAGE for Beach Club babes worldwide.
For non Beach Club members, orders $49.99 and under will incur a AU$15 delivery fee.

Customs and Delivery Locations
Sunburn ships to most* destinations outside of Australia via DHL. Postage charges refers to the cost of the delivery with DHL. Sunburn does not accept any responsibility for customs delays, duties or taxes that may apply in destination country. Sunburn recommends international customers to contact their local Customs Office in regard to any potential duty you may be liable for. By confirming a purchase you are accepting responsibility for all customs charges incurred as Sunburn will not refund customers who incur any such charges.
*DHL delivers to all international countries with the exception of Russia and Nigeria.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

Delivery Timeframes
Order before 1pm (AEST) to receive your order within 6-8 working days. Non-metro areas may add an additional day to the delivery timeframe. International orders are shipped with DHL couriers. Track your order here.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or customs processing. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

Delivery Address
Please provide an address where you will be located during office hours as DHL require a signature upon delivery. If a business address is provided, DHL requires the business and receivers’ names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Sunburn is unable to amend delivery location or redirect parcel.

Returns and Refunds

DOWNLOAD AND PRINT YOUR RETURNS FORM HERE.

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

In Store Purchase Returns Policy
Sunburn do not offer refunds for change of mind; however store credits can be provided within 14 days of original purchase date granted the garment meets the below conditions:

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including  unworn and unwashed

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Online Store Returns Policy
Sunburn.com.au is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Sunburn, you are entitled to a refund within 31 days of receipt should it meet the below requirements:

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including  unworn and unwashed
    Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
  • Returns Form enclosed in returns package
    Download and print your Returns Form here.

Returning Your Online Purchase
Australian Customers- Sunburn offers FREE returns using an Australia Post Label. This can be found via the Parcel Returns Portal. You must provide your order number (found on your order confirmation email), reason for returning your item(s), and your details.
Once you have created your Return Post Label, take note of your return reference number. An email will also be sent to you with this information. This number can be used to track your return via Australia Post.
Pack all items you wish to return with a complete Returns Form in a satchel, or reuse the original packaging if suitable, and secure the returns label to the outside of the package. Remember to remove any old postage labels if reusing the original packaging.
International Customers- Sunburn does not accept responsibility of customer sent return packages; so it is advised that when reutrning item/s that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or delivery costs incurred on a returned order is at the customers’ expense and cannot be refunded unless the returned item/s are deemed faulty by a Sunburn Representative.

Returns Address
Please direct all returns to:

Sunburn Website Returns
c/Quantium Solutions Australia
PO Box 5151
Minto NSW 2566
AUSTRALIA

Refund Payments
Refunds will be processed in to the original payment within 5 business days of Sunburn receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Sunburn cannot be held accountable for banking institution processing timeframes.

Online Returns - In Store Processing
Sunburn Stores can accept goods for refund, however payments cannot be processed in store. Any refund requested in a Sunburn Store will be progressed to Online Customer Service and will be processed within 5 business days to the original payment method. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Sunburn cannot be held accountable for banking institution processing timeframes.

Please note this policy is only applicable to the below Sunburn Stores.
  • Sunburn Sunshine Plaza, QLD
  • Sunburn Mooloolaba, QLD
  • Sunburn Oracle, QLD
  • Sunburn Soul, QLD
  • Sunburn Pacific Fair, QLD
  • Sunburn Coolangatta, QLD
  • Sunburn Marina Mirage, QLD
  • Sunburn Myer Centre, QLD
  • Sunburn Chermside, QLD
  • Sunburn Caneland Central, QLD
  • Sunburn Bondi Beach, NSW
  • Sunburn Macquarie Shopping Centre, NSW
  • Sunburn Top Ryde City, NSW
  • Sunburn Manly, NSW
  • Sunburn Kingscliff Salt, NSW
  • Sunburn Warringah Mall, NSW
  • Sunburn Stockland Shellharbour, NSW
  • Sunburn Erina Fair, NSW
  • Sunburn QVB, NSW
  • Sunburn Joondalup, WA

For more store information, have a look at our store locator.

Exchanges
Unfortunately Sunburn does not offer exchanges on online purchases. If you wish to return your order and receive another item, please place a new order for this item.
Don't forget, we offer free shipping for all orders $50 and over!

Is your size or colour sold out or unavailable?
Fallen in love with a style, but can't find your size or colour? Contact Customer Service at enquiries@sunburn.com.au to find out if it can be sourced for you.